Signature Leather works with several manufacturer-endorsed service companies to provide repair to products under warranty. Warranties vary among manufacturers. If you are experiencing a problem with your leather furniture,
Please contact Signature Leather at 973-227-8500 with the following information:
Name and address under which furniture was purchased
Brand name and model number
Year furniture purchased
Location of store where furniture purchased
Signature Leather will contact the factory or repair company who in turn, will call you to set up an appointment to review your furniture.
If you did not purchase your leather furniture from one of the Signature Leather locations, we still can offer suggestions on whom to call for leather repair. Please contact our service department at 973-227-8500 for more information.
Manufacturer's warranties for merchandise extend only to the original purchaser in the original delivery address. All claims are to be made through Signature Leather who reserves the right to sole judge of the cause of damage. On a verified claim, Signature Leather will, at our option, repair or replace the item. Furniture transportation costs to and from our warehouse are the responsibility of the customer. This guarantee applies to regular merchandise only and does not cover marked down merchandise, "as is" pieces, closeouts, and discontinued items.
If your furniture is still under the manufacturer’s warranty, please call Signature Leather Service Department at 973-227-8500; we will contact the manufacturer to arrange for an authorized repairperson to contact you. For more information, click here for “Service Requests”